Last updated: 25 September 2026.
These terms apply to enquiries and bookings arranged through hourlychauffeursingapore.com (“we”, “us” or “our”). A booking is subject to the itinerary, vehicle, service hours and fare confirmed for that booking. The contact details below are for the Hourly Chauffeur Singapore booking team.
1. Enquiries, quotations and confirmed bookings
A website enquiry or request for a quotation is not a confirmed booking. A quotation is based on the itinerary and details you provide, the requested vehicle and the service date, and is subject to availability. A deposit confirms the booking. The accepted quotation or booking confirmation records the agreed service, timing, vehicle, fare and any booking-specific terms.
Please provide accurate pickup and drop-off details, dates and times, passenger and luggage counts, and any vehicle or access requirements. Tell us about changes as soon as possible. Changes to the time, pickup or vehicle require at least 48 hours’ notice and take effect only when we confirm them. A change may affect availability or the fare.
Submitting the website enquiry form sends your enquiry to us, and we send an automatic acknowledgement to the email address you provide. The acknowledgement confirms only that we received your enquiry. An enquiry or email acknowledgement is not a booking confirmation. You may also contact us by phone or email using the details at the end of this page.
2. Rates and payment
Published rates are for the listed vehicle and service. Hourly fares include ERP, fuel, tolls, parking and GST. The standard minimum booking is three hours; Rolls-Royce and Mercedes-Maybach bookings have a six-hour minimum. Singapore Airshow and F1 Grand Prix week bookings are quoted separately. The rates page lists the current rates and surcharges.
A deposit confirms a booking. The quotation or booking confirmation will state the amount and payment timing that apply to your booking. Do not send payment-card details through the website or ordinary email.
3. Pickups, waiting and additional hours
For hourly bookings, the chauffeur and car remain on standby during the booked hours. Waiting within those hours does not incur an additional waiting charge. For airport pickups, flight tracking and up to 60 minutes of free waiting from the actual landing time apply as described on the how it works page.
If an hourly booking runs past its end time, a 15-minute grace period applies. After that, time is rounded up to the next full hour at the booked hourly rate. Additional hours are subject to availability. The applicable rate and minimum are shown on the rates page.
4. Cancellations and no-shows
Cancellations made less than 12 hours before the booking are charged in full. No-shows are charged in full. If you need to cancel earlier, contact us as soon as possible; any booking-specific cancellation terms in your accepted quotation or confirmation apply.
5. Service and passenger responsibilities
Please be ready at the confirmed pickup point and provide the final passenger and luggage details before the journey. Passengers must remain within the confirmed vehicle’s capacity and follow applicable laws and reasonable safety instructions. Pets are not accepted. Please tell us in advance about child-seat or access requirements so they can be considered when we prepare the quotation.
Traffic, weather, road closures and venue or airport operations can affect journey times. Please allow enough time for your itinerary, especially when a separate arrival time matters.
6. Privacy
Our Privacy Policy explains how personal data is handled in connection with enquiries and bookings, including information you submit through the website enquiry form.
7. Applicable law and contact
These terms are governed by the laws of Singapore, subject to any rights that cannot be limited by agreement.
For a question about a quotation or booking, contact hourlychauffeursingapore.com at #07-03, 11 Eunos Rd 8, Singapore 408601, by email at hello@hourlychauffeursingapore.com, or by phone at +65 9452 0888. Our operations team works 24/7.